We will not sell or rent your personal information to third parties for their marketing purposes.
2. Information We Collect
To use the Riding in Action Services, you must provide your name, address, phone number, and email address. In order to make payments through the Riding in Action
Services, you must provide credit card, debit card or bank account information.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Riding in Action to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
3. Our Use and Disclosure of Information
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:
provide the services and customer support you request;
resolve disputes, collect fees, and troubleshoot problems;
prevent potentially prohibited or illegal activities, and enforce our User Agreement;
customise, measure, and improve our services and the content and layout of our website;
Disclosure to Third Parties Other Than Riding in Action Customers
Riding in Action will not sell or rent any of your personal information to third parties for their marketing purposes and will only disclose this information in the limited circumstances and for the purposes described in this policy.
Disclose information to the "Category" of third parties listed in the table below. The purpose of this disclosure is to allow us to provide our services to you. We also set out in the table below, under each "Category", non-exclusive examples of the actual third parties to whom we currently disclose your account information, together with the purpose of doing so, and the actual information we disclose (these third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information was shared).
Category Party Name Purpose Data disclosed
Agency Driving Standards Agency Naming of motorcycle test Driver Licence Number
With respect to the column titled, "Purpose", each third party, with the exception of the regulatory agencies and group companies referred to at the end of this table, is carrying out the purpose to fulfil obligations which Riding in Action has contracted with the entity to fulfill. The regulatory agencies are carrying out their purpose in accordance with their regulatory objectives and requirements.
Our Contacts with Riding in Action Customers
We communicate with our users on a regular basis via email to provide requested services. We also communicate with our users by phone to: resolve customer complaints or claims made by users via the Riding in Action Services; respond to requests for customer service. We use your email or physical address to confirm your opening of a Riding in Action account, to send you notice of payments that you send or receive through Riding in Action.
5. Information Security
Riding in Action is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfill their job responsibilities.
Riding in Action, Athena Avenue, Swindon. SN2 8EJ.